Terms of Service

Last updated 23 August 2026. These terms govern your use of Settlio. Please read them — they describe what we do, what we do not do, and where responsibility sits.

1. Who we are, and agreeing to these terms

Settlio is a software service operated by Settlio, India (“we”, “us”, the “Provider”). By creating an account, or by using the service, you agree to these terms on behalf of the business you represent (“you”, the “Subscriber”). If you are not authorised to bind that business, do not create an account.

Settlio is a business-to-business service. It is not offered to consumers, and it is not intended for personal use.

2. Definitions

• Organisation — your tenant workspace. It is the boundary of your data. Each Subscriber has one or more Organisations.
• Operating Entity — a distribution business you run within an Organisation, with its own identifiers and bank accounts.
• Authorised User — a person you invite to your Organisation with owner or administrative access.
• Field Agent — a person you authorise to use the Settlio mobile application to record collections. Agent access is bound to a specific device.
• Retailer Data — information about your retailers and the amounts they owe you, which you upload or enter.
• Subscriber Data — all data you or your Authorised Users and Field Agents put into the service, including Retailer Data, bank statements, collection records and configuration.

3. What the service does — and does not do

Settlio is a record-keeping and reconciliation tool. It helps you track receivables owed by retailers, record cash and UPI collections made by field agents, reconcile those collections against your bank statements, and report on the result.

Please be clear about what it is not:

• We do not hold, move, or process your money. Settlio never takes custody of funds. Collections are made directly between your retailers, your agents and your bank accounts. We are not a payment system, a payment aggregator, a bank, or a financial institution, and we are not regulated as one.
• We are not your accountant, auditor or adviser. Nothing the service produces is accounting, tax, legal or financial advice.
• Our figures are a working record, not an authoritative one. Amounts, balances, reconciliations and reports are derived from data you supply and from rules you configure. You are responsible for verifying them against your own bank statements and books before relying on them, and before acting on them commercially or legally.

4. Accounts, access and security

You are responsible for everything done under your Organisation. That includes maintaining the confidentiality of credentials, promptly removing Authorised Users and Field Agents who should no longer have access, and telling us at once if you suspect unauthorised access.

Owner-level actions require multi-factor authentication. Field Agent access is bound to a single device; you can eject a device from the console at any time, and an ejected device immediately loses access to your data. You are responsible for using these controls — in particular for ejecting a device when an agent leaves your employment or loses a phone.

You must not share a single login between people. Each Authorised User and Field Agent must have their own account, so the audit trail is meaningful.

5. Plans, fees and taxes

Paid plans are billed monthly or annually in advance, at the price shown on our pricing page at the time you subscribe. Subscriptions renew automatically for the same period until cancelled.

All prices are exclusive of GST, which is added at the applicable rate (currently 18%). To receive a tax invoice that supports an input tax credit claim, you must give us a valid GSTIN and place of supply. If you do not, we will issue an invoice without them and you may be unable to claim the credit.

Payments are processed by Razorpay. We do not see or store your full card details. Failed payments may be retried; if payment remains outstanding we may downgrade or suspend your Organisation after notifying you.

We may change prices. For an existing subscription, a price change takes effect at your next renewal, and we will tell you at least 30 days beforehand. Continuing after that date means you accept the new price.

Plans carry limits — for example on the number of field agents, retailers, operating entities and bank accounts. Those limits are enforced by the software. Exceeding them requires an upgrade.

6. Free trial

Where offered, a free trial requires no payment method and carries no obligation. At the end of a trial your Organisation moves to a free or limited tier unless you subscribe. Your data is not deleted when a trial ends — see section 14.

7. Your responsibilities

These matter more than most terms in this document.

• Accuracy. You are responsible for the accuracy and completeness of everything you upload — retailer records, order files, bank statements, opening balances, commission rates and rounding rules. Our calculations are only as correct as those inputs.
• Verification. You must independently verify financial outputs before relying on them — especially opening balances, reconciliation results, and any figure you use to demand payment from a retailer or to settle with an agent.
• Lawful basis for Retailer Data. You confirm that you are entitled to provide us with information about your retailers and their representatives, and to have us process it on your behalf for the purposes of the service — including, where you enable it, sending them payment reminders.
• Your people. You are responsible for the conduct of your Authorised Users and Field Agents within the service.
• Your own records. Settlio is not a substitute for the books and records you are required by law to keep. Export your data periodically.

8. Acceptable use

You must not:

• use the service unlawfully, or to harass or intimidate anyone — including in the content of payment reminders;
• attempt to access another Organisation’s data, probe or circumvent our access controls, or test the security of the service without our prior written consent;
• resell, sublicense or provide the service to a third party as your own, unless we have agreed to that in writing;
• reverse engineer the service, or copy its design or functionality to build a competing product;
• upload malware, or files designed to disrupt or exploit the service;
• place unreasonable load on the service, including through automated access we have not authorised.

We welcome good-faith security research. Please write to our security contactbefore testing anything, and never test against another customer’s data.

9. Your data belongs to you

You own your Subscriber Data. We claim no ownership of it. You grant us a limited, non-exclusive licence to host, process, transmit and display it strictly as needed to provide the service to you, to keep it secure, to back it up, and to support you when you ask.

We do not sell your data. We do not use your Subscriber Data to train machine-learning models. We may use aggregated, de-identified statistics that cannot reasonably identify you or your retailers to understand and improve the product.

10. Data processing (our DPA with you)

This section is our data processing agreement. It applies where we process personal data on your behalf.

For Retailer Data and information about your Field Agents, you are the Data Fiduciary (controller) and we are the Data Processor. For the account data of the person who signs up — name, email, billing details — we are the Data Fiduciary in our own right, and our Privacy Policy governs it.

As your processor, we undertake to:

• process personal data only on your documented instructions, which these terms and your use of the product constitute;
• keep it confidential and require the same of our personnel;
• apply the security measures described in section 12;
• engage sub-processors only as listed in our Privacy Policy, under equivalent obligations, and give you notice before adding a new one;
• assist you, so far as is reasonable, in responding to requests from data principals and to regulators;
• notify you without undue delay, and in any event within 72 hours of becoming aware, of a personal data breach affecting your data;
• delete or return personal data at the end of your subscription, as set out in section 14, subject to any retention the law requires.

Location. Your data is stored and processed on cloud infrastructure located outside India — see Privacy Policy §7 for the current region and our plans. If a specific data location is a requirement for you, contact us before subscribing.

If you require a separately executed data processing agreement, write to our legal contact.

11. Third-party services

The service integrates with systems we do not control — your banks, Jio Partner Central, Razorpay, Google, and messaging platforms. We are not responsible for their availability, accuracy, or changes they make. A change on their side can break a feature without notice.

WhatsApp reminders — read this before enabling

Where you enable WhatsApp payment reminders, messages are sent through a WhatsApp account that you connect and control. You are the sender. You are responsible for the content and frequency of reminders and for compliance with WhatsApp’s own terms.

WhatsApp may restrict or ban a numberit considers to be sending unsolicited or automated messages, and it may do so without warning or appeal. That risk sits with you, and we cannot insure against it. Do not connect a number you cannot afford to lose. We recommend obtaining your retailers’ consent before sending reminders.

12. Availability, security and support

We work hard to keep the service running and we monitor it, but we do not currently offer a contractual uptime guarantee or service credits. The service is provided on a commercially reasonable efforts basis. We may take it down for maintenance, and will give notice where we reasonably can.

Security measures we maintain include:

• encryption in transit (TLS) and at rest;
• database-level tenant isolation, so one Organisation cannot read another’s data even if application code is faulty;
• multi-factor authentication on owner accounts, and device binding for field agents;
• an append-only audit trail of financially significant actions;
• regular automated backups, with restores tested periodically.

Support is provided by email during Indian business hours on a reasonable-efforts basis. Write to our support contact.

13. Intellectual property

We own the service — its software, design, documentation and brand. These terms grant you a limited, non-exclusive, non-transferable right to use it during your subscription, and nothing more. Feedback you give us may be used freely to improve the product, without obligation to you.

14. Termination, retention and deletion

You may cancel at any time from within the console. Cancellation takes effect at the end of your current billing period; see our Refund & Cancellation Policy.

We may suspend or terminate your access if you materially breach these terms, if payment remains outstanding after notice, or if we are required to by law. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to fix it.

On cancellation your data is not immediately deleted. You keep read access and can export for 30 days. After that we retain your data in a dormant state for a further 90 days so you can reactivate. At the end of that period we delete it, except where we must keep records to comply with tax, accounting or other legal obligations, or where a legal hold applies. Backups age out on their own retention cycle.

You may ask us to delete your data sooner by writing to our legal contact.

15. Disclaimers

To the fullest extent the law allows, the service is provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any figure it produces is accurate or complete.

You remain responsible for your money. Decisions you take on the basis of information in Settlio — demanding payment, settling with an agent, closing a day, writing off a balance — are yours.

16. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings, however caused.

Our total aggregate liability arising out of or relating to the service, in contract, tort or otherwise, is limited to the fees you actually paid us in the twelve months immediately before the event giving rise to the claim. If you have paid us nothing, our liability is limited to ₹10,000.

Nothing in these terms excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence.

17. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your Subscriber Data, your use of the service in breach of these terms or of applicable law, or messages you send through the service to your retailers.

18. Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the console, and the “last updated” date at the top will change. If you do not accept a material change, you may cancel before it takes effect; continuing to use the service afterwards means you accept it.

19. Governing law and disputes

These terms are governed by the laws of India. The courts at our registered office have exclusive jurisdiction. Before starting proceedings, please contact us — most disputes are resolved faster by email than by litigation.

20. General

These terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between us. If a provision is held unenforceable, the rest continues in force. Our not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of our business.

21. Contact

Legal notices: see our contact page. Billing: see our contact page. Full details on our contact page.